Shipping Policy – Khaleej Zone

Khaleej Zone aims to deliver orders safely and efficiently to customers throughout our supported delivery areas in Saudi Arabia.

1. Order Processing

Orders are generally processed within 1–2 business days after confirmation. Processing times may vary during holidays, promotional periods, or other exceptional circumstances.

2. Estimated Delivery Time

Our estimated delivery time is 3–7 business days after order processing, depending on the destination and courier service.

These estimates are not a guarantee. If delivery is delayed beyond the legally permitted or agreed period, customers may exercise their applicable rights under Saudi law.

3. Shipping Charges

Applicable delivery charges will be displayed at checkout before the order is completed. Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

4. Delivery Areas

We deliver to supported locations within Saudi Arabia. Availability may depend on the customer's address and the courier's service coverage.

5. Tracking and Delivery Updates

Where tracking is available, customers may receive tracking information through SMS, email, or another available communication channel.

6. Incorrect Addresses and Failed Deliveries

Customers should provide a complete and accurate address and a reachable phone number. If delivery fails because the address is incorrect or the recipient cannot be reached, our team or courier may contact the customer to arrange another delivery attempt.

Any additional delivery charges will be communicated where applicable and permitted by law.

7. Damaged Packages

If a package arrives visibly damaged, please take photos and contact our support team as soon as possible. We will review the matter and assist in accordance with our policies and applicable law.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, contact us with your order number so we can investigate with the courier.